Below you'll find answers to our top Cyber Week questions.
GENERAL
Can I apply the 40% off to a previous order that has already shipped?
No, orders placed before 11/18 are not eligible to receive these discounts.
When will my order ship?
Due to high order volume, please allow up to a week for ground orders to ship.
All expedited orders are expected to ship on time.
Are any items excluded from receiving the 40% off discount?
We have a handful of third-party goods that are excluded from this offer. You can find these items
HERE. As well as in the description on the
product page of each item.
I'm getting this as a gift for someone, can they return it past the 30 day return window?
Yup, our extended holiday returns window has you and your giftee covered. Orders place between November
1st and December 23nd can be exchanged until January 31st.
40% OFF + FREE TEE
I forgot to add a GWP tee to my order, can it be added after?
Yes, as long as your order was placed on 11/18. Pick one the eligible tees from
this page. Grab the SKU
(find it here) and your order number then email
customercare@linksoul.com
and we'll get it added to your order.
I placed multiple orders that qualified for a free GWP tee, will I receive multiple free tees?
No, this special offer is limited to 1 GWP tee per customer regardless of how many orders are placed. If
you place more than 1 order, only your first selected GWP tee will ship, any GWP tees selected on
subsequent orders will be automatically canceled.
Why was my free tee with purchase item canceled off my order?
Free tee with purchase items are limited to 1 per customer. If you placed multiple orders on 11/18, the
free tee with purchase items on the additional orders will be automatically canceled.
Can I exchange my GWP tee for any reason?
Yes, just head to
returns.linksoul.com to exchange
your GWP tee the same way you would any other item.
I'm trying to exchange my GWP tee but it's sold out. Can I exchange for another in-stock tee?
Yup, head to
returns.linksoul.com, select your GWP
tee then click "Exchange GWP tee for new tee" to select an instock style.
If I need to return my order, will I need to return my free gift with purchase t-shirt?
No, your free gift with purchase is yours to keep.
40% OFF + 2x LS CASH
How do I become a LS Rewards Member?
Create a LS account
HERE to start
earning rewards and take advantage of 2x LS CASH.
Since rewards are tracked by email address, make sure you use the same email you used when placing
previous orders.
Where do I see my LS cash?
First, be sure to log in to your account
HERE. Once logged
in, you can see your current LS cash rewards balance within your
MY ACCOUNT page, top of shopping cart and at
checkout below the list of items on your order.
When can I redeem the LS Cash that I earned?
You can redeem your LS cash balance on your very next order, even if it's placed on the same day.
What restrictions apply to earning LS cash?
You only earn LS cash on the amount charged to your credit card. This amount excludes any discounts
applied to your order. When a gift card is purchased, LS cash is earned when this gift card is redeemed,
not when the gift card is purchased.
BUY MORE, SAVE MORE
Can separate orders be combined to receive a bigger discount?
No, these discounts only apply on a per-order basis.
Can I receive this discount to my previous order?
No, orders placed before 11/21 are not eligible to receive these discounts.
Can I receive this discount on orders placed after 11/23?
No, only orders placed 11/21 - 11/23 are eligible to receive these discounts.
40% OFF + FREE MYSTERY GIFT
Can I receive a free gift with purchase on a previous order?
No, orders placed before 11/24 are not eligible to receive a free gift with purchase.
Can I receive a free gift with purchase on orders placed after 11/28?
No, only orders placed 11/24 - 11/28 are eligible to receive a free gift with purchase, but if you place
an order on 11/29 - 11/30, you will receive a free LS 2023 CALENDAR with your purchase, while supplies
last.
Why was my free gift with purchase item canceled off my order?
Free GWP items are limited to 1 per customer, per day. If you placed multiple orders in a single day,
the GWP items on the additional orders will be automatically canceled.
Can I exchange my free gift with purchase for another item?
No, unfortunately we are not able to exchange free gift with purchase items.
If I need to return my order, will I need to return my free gift with purchase?
No, your free gift with purchase is yours to keep.
40% OFF + FREE LS CALENDAR
Can I receive a free calendar on a previous order?
No, orders placed before 11/29 are not eligible to receive a free LS 2023 Calendar.
Can I receive a free gift with purchase on orders placed after 11/30?
No, only orders placed 11/29 - 11/30 are eligible to receive a free LS 2023 Calendar.
Can I exchange my free calendar for another item?
No, unfortunately we are not able to exchange free LS 2023 Calendar.
Why was my calender canceled off my order?
Free LS 2023 Calendars are limited to 1 per customer. If you placed multiple orders in a single day, the
LS 2023 Calendar on the additional orders will be automatically canceled.
If I need to return my order, will I need to return my free LS 2023 Calendar?
No, your free LS 2023 Calendar is yours to keep.
First select your available size and color then grab the SKU shown above the tee name.
ex. LS7004-GWP HEME L